Objective

Seeking a position to utilize my computer skills and to further my growth in systems management, infrastructure management, and advanced computing technologies.

Skills

Computer

Operating Systems:

Windows 3.0 to XP Professional & Server 2003, Mac OS 1 to OS X, Sun Solaris UNIX, Linux (Gentoo, SuSE, RedHat, Debian), BSD

Applications:

Microsoft Office, QuarkXPress, Adobe Photoshop, GCC, Visual Studio 6 and .NET, Numerous CDMA, GSM and iDEN handset utilities and computer applications, firmware flashing and configuration file editing utilities, including iDEN RSS

Programming Languages:

C++, C, Java, Visual BASIC (.NET and 6.0), AppleScript, COBOL, Assembly Language

Wireless

Technologies and Principles
Fluent in:

CDMA, GSM, iDEN, TDMA, OFDM, 802.11A/B/G WLANS, SIM Cards, FLASHStrap, Codeplugs, PRLs, SEEMs, Dispatch and Interconnect Call Processing. EDGE, GPRS, UMTS, and HSDPA/HSUPA data overlays.

Education

University of Michigan
Bachelor of Science
Major: Computer Information Systems
Minor: Computer Science
Graduated: May 2007

Work Experience

University of Michigan
Information Technology Services - Network Systems Support

• Maintain network and telecom systems
• Install new systems
• Update wiring
• Deploy VPN, WiFi, VoIP systems
• Troubleshoot Layer 2, 3 network equipment
• Work with customer to maintain and install new facilities
• Write software solutions for network security and stability
• Facilitate decision-making for technology purchases

Information Technology Services - HelpDesk

• Answer customer phone calls and e-mails
• Troubleshoot customer problems and resolve customer concerns
• Interface with customer workstations for remote repair and maintenance
• Maintain and update Trouble Ticket lists, e-mail list, and customer accounts

Journal Register Company
Ad Designer - Composition

• Design ads, design illustrations
• Type ad copy, build ads, proof ads
• Build/lay out newspapers, print newspapers to negative separations
• Develop and check negatives
• Improve prepress efficiency, network efficiency, ad-building efficiency using scripting, programming, and other various techniques

RadioShack Corporation
Certified Sales Associate

2000 - 2003

• CDMA Cellular sales, handset programming, maintenance
• Trained in 3G network technologies
• Assist customers with purchases and general product troubleshooting
• Utilize planograms and advertising layout
• Perform merchandising, order check-in, cleaning
• Attend monthly sales meetings
• Attend multiple training programs to keep up-to-date with new product
• Perform quarterly inventories of store merchandise

Davison High School
Information Technology

1996 - 2000

• Maintain student computer labs
• Manage client workstations
• Upgrade network and systems
• Install hardware, software, network devices
• Stay current on security holes and patches
• Troubleshoot software glitches and client systems

Nick's Computer Repair
Owner, Operator

1994 - 2002

• Manage local computer repair business
• Travel to customer sites to resolve issues
• Reformat, replace operating system, replace damaged hardware
• Recover files from damaged disk
• Reconfigure system to return to functional state
• Mac, PC, client, server, peripheral repair
• Solder broken components, upgrade configuration
• Design advertisements, manage pricing, manage promotion

PDF Printer-friendly Resume: here.